Sales policy

GENERAL CONDITIONS

0. OBJECT

These General Conditions regulate the acquisition of the products offered on the sibarist.coffee website, owned by SIBARIST PROJECT SL (hereinafter, Sibarist). The acquisition of any of the products entails full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Specific Conditions that may be applicable when purchasing certain products. These General Conditions may be modified without prior notice, therefore, it is advisable to read their content carefully before proceeding to purchase any of the products offered.

 1. IDENTIFICATION

SIBARIST PROJECT SL, in compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, informs you that:

• Its corporate name is: SIBARIST PROJECT SL
• Its commercial name is: Sibarist
• Your CIF is: B66964636
• Its registered office is at: C/ Puigsacalm, 14, (Poligon industrial La teuleria) C.P 08588, Sora, Barcelona.
• It is registered in the Barcelona Commercial Registry: T 45821, F 92, H 500121

2. COMMUNICATIONS

To communicate with us, we offer you different means of contact that we detail below:
Email: eeffo1713046901c.tsi1713046901rabis1713046901@ofni1713046901

All notifications and communications between users and Sibarist will be considered effective, for all purposes, when made through any means detailed above.

3. PRODUCTS

The products offered, along with their main characteristics and their price, appear on the screen. Sibarist reserves the right to decide, at any time, the products and/or services offered to Clients. In this way, Sibarist may, at any time, add new products and/or services to those currently offered. Likewise, Sibarist reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered. Once inside sibarist.coffee, and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will entail reading and accepting all the general and particular conditions established in sibarist.coffee

4. AVAILABILITY AND SUBSTITUTIONS

PRODUCTS

Sibarist aims to guarantee the availability of all products that are advertised through sibarist.coffee. However, in the event that any requested product is not available or if it is out of stock, the customer will be informed through the email account used during their purchase as soon as possible. If the product is not available, and the consumer having been informed of this, Sibarist may supply a product with similar characteristics without a price increase, in which case, the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract. In case of unavailability of all or part of the order, and the rejection of the replacement products by the customer, the refund previously paid will be made by the same means of payment used in the purchase. If Sibarist is unjustifiably delayed in returning the amounts paid, the consumer may claim double the amount owed.

5. PURCHASE AND/OR CONTRACTING PROCESS

To make any purchase at sibarist.coffee, the customer must be of legal age.

The steps to follow to make the purchase are:

1. Select the products you want to add to the cart.
2. When you’re done, go to your cart to check out your purchase.
3. Add or remove products at your convenience.
4. Once you’re done, go to the checkout process.
5. The customer will be able to access their previous purchases by accessing their user account.

Likewise, it is recommended that the customer print and/or save a copy on a durable medium of the conditions of sale when placing their order, as well as the proof of receipt sent by Sibarist by email.

OBSERVATIONS

You can also request a copy of your invoices if you request it in the customer service email.

BILLING

Along with your order, you will receive the corresponding invoice.

To this end, the client consents to said invoice being sent to him in electronic format. The customer will receive it in their email account once the purchase is confirmed. You may, at any time, revoke this consent by sending an email to customer service to receive the paper invoice.

6. DELIVERY

PRODUCTS

The order will be delivered to the address designated by the client at the time of contracting according to the chosen modality. The scope of delivery will be worldwide. Shipping costs will depend on the volume and the requested destination country. The final amount of the shipping costs will appear in the shopping cart before making the final payment.
Customs tax charges will have to be paid by the customer.

DELIVERY FORMS AND TIMES

1. through transport agency: UPS

The maximum delivery time is 4-5 days/s, counting only business days.

 7. PRICES, EXPENSES AND TAXES

The prices of the products collected on sibarist.coffee will be expressed in euros unless otherwise stated and will be guaranteed for the duration of their validity, except for printing errors and regardless of the destination of the order.

PRODUCTS

The final prices of all products (and, where applicable, the final prices per unit of measurement, when mandatory) along with their characteristics, offers, discounts, etc., are reflected in each of the items that appear in the sibarist.coffee catalog

• The products do not have VAT or other fiscal taxes included, these taxes will be calculated in the shopping cart when the payment is made.
• The amount of the rest of the fiscal taxes will be applied depending on the recipient of the purchase.
• Shipping costs: shipping costs will be provided when the customer completes the selection of the items in the shopping cart, and indicates their shipping address, always before formalizing the purchase.

Product prices may vary at any time. In this case, the price to be applied will be the one in force on the date of placing the order. In any case, the final cost will be communicated to the client in the electronic purchasing process before he formalizes his acceptance.

8. PAYMENT METHODS

We put these payment methods at your disposal:

a. By credit or debit card

You can make the payment immediately through our Bank’s secure SSL payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card.

b. PayPal

Payment for the order will be authorized through PayPal, but no money will be withdrawn until PayPal verifies that it is correct. To do this, it will be essential to have a PayPal account.

9. RETURNS AND WITHDRAWAL POLICY

As established by the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without having to indicate the reason and without incurring any costs, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users.

The right of withdrawal will not apply:

• The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery

PRODUCTS

The client will have a maximum period of 14 calendar days from the day of receipt of the requested good or product to inform Sibarist of their desire to withdraw from the contract.

Withdrawal implies that Sibarist will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days, following the same procedure chosen by the client for its payment (as long as the product purchased is not within the exceptions indicated). previously).

During this period, the consumer will inform the businessman of his decision to withdraw from the contract by filling out the form found at the end of this document and sending it to the Sibarist email address.

Sibarist will communicate to the consumer on a durable medium an acknowledgment of receipt of said withdrawal.

To return a product, it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used.

Once we receive your request, we will contact the customer to indicate the details of the return.

The customer will bear the costs of returning the goods.

10. LEGAL GUARANTEE OF CONFORMITY WITH THE GOODS

Products purchased through sibarist.coffee have a 3-year warranty period. The entrepreneur will be responsible for any lack of conformity that exists at the time of delivery or supply and manifests itself within a period of three years from delivery in the case of goods. This warranty period will apply only to the extent permitted by the nature of the good.

The goods delivered by the entrepreneur to the consumer or user will be considered in accordance with the contract when they meet the subjective and objective requirements that apply, provided that, where applicable, they have been installed or integrated correctly, without prejudice to the rights of third parties to whom The General Law for the defense of consumers and users refers to it in its article 117.

Consumable products, deficiencies caused by improper use or manipulation, or defects resulting from any external cause are excluded from the guarantees.

To avoid problems with the installation or handling of the purchased product, please ensure that you have followed the installation and operating instructions contained in the user manuals.

If even so, the purchased product does not work correctly, you should immediately contact the customer service and technical assistance of the manufacturer, or, where appropriate, the representative or distributor.

Usually the technical services will require that you provide them with the following data:

• Invoice number.
• Identification of the specific model.
• Serial number.

11. RESPONSIBILITY OF THE ENTREPRENEUR AND RIGHTS OF THE CONSUMER AND USER

The businessman will respond to the consumer or user for any lack of conformity that exists at the time of delivery of the good, and the consumer or user may, by means of a simple statement, demand that the businessman remedy said lack of conformity, reduce the price. or the termination of the contract. In any of these cases, the consumer or user may also demand compensation for damages, if applicable.

The consumer or user will have the right to suspend payment of any outstanding part of the price of the purchased good until the businessman complies with the obligations established in this title.

The consumer and user has the right to repair the product, replace it, reduce the price or terminate the contract, as established in Chapter II Title. IV Book II of the General Law for the Defense of Consumers and Users.

If the product does not comply with the contract, the consumer may choose between repair or replacement of the product, both of which will be free of charge for the consumer, which will be carried out within a reasonable period of time depending on the nature of the products. and the purpose for which they were intended.

If the repair is completed and the product is delivered, it continues to be non-compliant with the contract, the consumer may demand its replacement, a price reduction or termination of the contract.

12. CUSTOMER SERVICE AND COMPLAINTS

To file any complaint or claim with Sibarist, the customer must contact the customer service department through the email address info@sibaristcoffe

In accordance with the EU Online Consumer Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is It is available at the following link: http://ec.europa.eu/consumers/odr/.

Information to the consumer and user about the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within a period of fourteen calendar days without the need for justification.

The withdrawal period will expire fourteen calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

Procedure to exercise your right of withdrawal:

To exercise the right of withdrawal, you must notify us by the means we make available to you, of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email). You may use the model withdrawal form below, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Consequences of withdrawal:

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

You must return or deliver the goods to us directly to SIBARIST PROJECT SL, C/ Damians, 9, C.P 08570 (Torelló) Barcelona, ​​without any undue delay and, in any case, no later than within a period of 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.

You must assume the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

WITHDRAWAL FORM

At the attention of:

SIBARIST PROJECT SL
C/ Puigsacalm, 14, (Poligon industrial La teuleria) C.P 08588, Sora, Barcelona.
Email: info@sibaristcoffe

We hereby inform you that I withdraw from the sales contract entered into with you in relation to the following products and/or services:

PRODUCT / SERVICEREFERENCE
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Order number: 
Order date:Order receipt:

CONSUMER DATA

Name and surname:

CIF/NIF/NIE:

Adress:

Phone number:

Email:

En ________________________ a _____ de __________________ de ______ .

Signature:

Basic information on Data Protection

Responsible: SIBARIST PROJECT SL.; Purpose: Provide the requested services and send commercial communications; Rights: You have the right to access, rectify and delete the data, as well as other rights, indicated in the additional information, which you can exercise by contacting info@sibaristcoffe; additional information: https://sibarist.coffee

CLAIMS FORM

At the attention of:

SIBARIST PROJECT SL

C/ Puigsacalm, 14, (Poligon industrial La teuleria) C.P 08588, Sora, Barcelona.

Email: info@sibaristcoffe

PRODUCT / SERVICEREFERENCE
__________________________________________________________________________________
__________________________________________________________________________________

REASON OF THE CLAIM:

Order number: 
Order date:Order receipt:

CLAIMANT’S DATA

Name and surname:

CIF/NIF/NIE:

Adress:

Phone number:

Email:

En ________________________ a _____ de __________________ de ______ .

Signature:

Información básica sobre Protección de datos

Responsable: SIBARIST PROJECT SL.; Finalidad: Prestar los servicios solicitados y enviar comunicaciones comerciales; Derechos: Tiene derecho a acceder, rectificar y suprimir los datos, así como otros derechos, indicados en la información adicional, que puede ejercer dirigiéndose a info@sibaristcoffe; información adicional: https://sibarist.coffee

Spanish version


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